Order Submission Process

Product Purchases – Order Placements

Order can be placed by persons that wish to have them delivered within the Greek territory. Order placements via this site are considered as distance sales contracts and are regulated by Greek Law 2251/1994 as ammended by date. Moreover, in accord to Greek Civil Law provision each site user is eligible to place an order as long as:

  1. is legally capable and
  2. is at least 18 years old and
  3. has not been placed under legal support by court of law.

Orders can also be placed by legal representatives of corporate entities. The company reserves its rights to request confirmation by the supervisor or guardian of any orders made by legally incapable persons.

When purchasing and completing the order, you are guided step by step through the system’s automatic instructions.

In order to be able to order, you do not have to register as a member of this site. It is, however, good practice to register , as it will make the order tracking process much easier and on the other hand it will be easier to make subsequent orders.

If you are not a member click on the link to create a new account (registration). Fill in the new member registration form entering an active e-mail account. The e-mail you enter must be existent and active, as all of our communication will be through the e-mail you have entered upon your registration. Even if you do not join, you will be asked for personal information such as: invoicing and ordering address, e-mail, telephone number, and information necessary for the conclusion and completion of the sales contract.

Each time you wish to sign in, you must enter the e-mail with which you have registered and the current password. If you have forgotten the password, you can retrieve / change it by asking the system to send a password recovery message to to the e-mail you have been registered with.

Order Process

On every e-shop page and next to each product available for purchase, there is the [Add to cart] button and possibly a choice of size and color, if required. Navigate to our online store and add to your cart the products you want to buy.

When you have finished adding products, go to your cart by clicking the button with the corresponding icon. In the shopping cart form you can:

  • Remove products.
  • Modify the quantity of each selected product.

To proceed with the order, press the [Finish Order] key, so you will be prompted for the following details:

  • The billing address.
  • The shipping address if it is different then the billing address.
  • An contact e-mail.

If you have already signed in as a member, then the above details will be automatically filled in based on the information you have entered in your account profile.

If you have not singed in as a member, then you can either login at that time if you are already a registered member or make a new registration. On the other hand, you have the ability to make purchases as a guest without necessarily being a member; yet you need to fill-in all the necessary information to complete your order.

In the next step, you will be asked for all details regarding billing: a) if you want plain receipt or invoice b) all details about billing, billing details and address as well as shipping details and address if this is different than the billing address.

Afterwards, you are asked to select the desired Payment Method with available options as shown below:

  1. Bank account deposit (you will be able to see the available bank accounts of the Company).
  2. Cash upon delivery for orders up to €500
  3. Payment via Credit/Debit card.

Depending on the payment method you choose, the form is updated and the corresponding information and fields are displayed.

To complete the order, you will be prompted to accept the terms of use that we recommend you read before completing your order by clicking on the hyperlink [terms and conditions of use].

Upon completion of the order, a message will be emailed to you confirming receipt and acceptance of your order. This acceptance by the Company must take place within two (2) working days after the order’s e-mail was sent and the receipt of the order from the Company. Only if and when the Company accepts your order, then it has to fulfill it within ten (10) calendar days after order placement.

The selling price of the products is the price that is valid when you send your order and is accepted by the Company. Subsequent change, i.e. until the delivery of the products, does not affect the pending order and its terms.

If you do not receive an order confirmation email or confirmation via telephone, it is your obligation to notify us without delay as there may be a problem with your contact details. The Company does not bear any responsibility in case you have incorrectly entered your contact detail, so that we can not communicate with you.

As your order progresses and as long as you are already a member of the site, you can visit the “My Orders” section to get information on the progress of your order. The stages of order progress are the following:

  • On Hold: When the order has been submitted and has not been processed by the Company.
  • Pending Payment: When direct bank/swift transfer is selected as a payment method and the Company’s bank account has not been credited.
  • Processing: When the order is in the process of dispatching the products.
  • Completed: When the delivery of products has been completed.
  • Cancelled: When the order has been canceled.
  • Refunded: When the sales contract has been cancelled and the money back process has begun.

In the event of any problem we shall contacting you using the contact details you have given to us.